Refund policy

Credits can be spent the moment they land, so they are non-refundable once added to your account. Eligible new accounts may claim free credit, when available, after email verification and a security check. No card needed. These checks apply to the credit claim, not account access. We recommend using any claimed credit to evaluate the service before you add funds of your own. Current offers and eligibility are shown in the console.

If a charge looks wrong, email [email protected] or use the contact form within 30 days of the transaction. We investigate every report.

Starting credit and first top-up bonus credit are promotional. They have no cash value, they are non-refundable and non-transferable, and their amounts and conditions are set by us and published in the console at the time of the offer. They spend like any other credit.

If you delete your account, any unspent credits are forfeited and cannot be restored. Spend down your balance first if that matters to you.

Short interruptions and maintenance windows are not refunded. If an outage runs longer than 24 consecutive hours, we may add credits to affected accounts at our discretion.

We add and retire models, tools and features. A change to what is available is not grounds for a refund, because credits work across everything currently on the platform.

We may consider a refund outside this policy in exceptional cases, decided one at a time at our discretion. Doing so once does not waive this policy for later transactions.

This policy does not remove rights you have under consumer protection law that cannot be excluded. If part of this policy is unenforceable, the rest still applies.

We may update this policy. Changes take effect when we post them, and continued use of the service means you accept the updated version.

For anything about this policy or a billing issue, email [email protected] or use the contact form.