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Radient

Contact

Talk to the people who built it

Billing questions, technical problems, missing models, or anything the FAQ did not answer. We reply within two business days.

Check the FAQ first

Send a message

The more specific you are, the faster this goes.

Required fields are marked with an asterisk.

We reply to this address.

Routes your message to the right person.

For a failed request, include the date, the model identifier and the request id.

A few times a year at most. Unsubscribe in one click.

Where to send what

Support and billing
[email protected]

Failed payments, wrong charges, requests that error, anything broken.

Everything else
[email protected]

Teams and volume, catalog requests, press, partnerships.

Privacy and data requests
[email protected]

Access, export, correction and deletion of your personal data.

Legal
[email protected]

Questions about the terms.

Mailing address

Radient Inc., 34 Minowan Miikan Lane, Toronto, Ontario, M6J 0G3, Canada

For official correspondence. Support requests are much faster by email.

What to expect

Reply time

Within two business days. We are a small team in Toronto, and the people answering wrote the code.

Billing errors

Report one within 30 days. We check the transaction and usage records and tell you the outcome within 10 business days.

Refund policy
Faster than writing to us

Fees, rate limits, sign in problems and failed requests are all answered in the FAQ.

Read the FAQ